Car Hire Supermarket.Com

Simply book online using the process below
	select your collection and return dates and locations
	select the type of car you require
	select any extras required
	pay for your car hire on a secure server
or call our UK Reservations Team on +44 (0)870 446 5 446. We are open 365 days a year and accept the following major credit cards: Visa, MasterCard, Switch and Visa Delta. An e-mail will be sent immediately confirming your booking request and a Prepaid Voucher will be e-mailed to you within 7 days.

What’s included in the price?
All our rates include unlimited mileage, comprehensive insurance (subject to excess), theft waiver, airport surcharges and all local taxes.

What’s not included in the price?
Petrol, Personal Accident Insurance, special request items (child seats, roof racks, delivery charges, out of hour’s charges etc.), young driver surcharges, additional driver charges, parking and traffic fines. If selected, these items must be paid for locally.

Optional extras
Child seats, roof racks, ski racks, snow tyres, snow chains etc. are available in most locations and must be requested at the time of booking and paid for locally. Car Hire Supermarket cannot guarantee availability and you are advised to prepare accordingly.

Flight Information
If you are collecting your car from an airport location you must ensure that the correct Flight Number and Arrival time have been provided prior to departure. If this is not available at the time of booking please ensure that it is provided to us at least 7 days prior to departure. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information.

Insurance Exclusions and Excess
As is standard throughout the industry, the insurance cover provided by many of our suppliers does not cover damage to tyres, windscreens, the roof, the underside or interior of the car, loss of keys and related towing charges. In these instances you may be held liable. Contents of the car are normally covered by your normal travel insurance policy. All rental cars are insured for a maximum number of passengers. If the number of passengers exceeds this maximum amount, any insurance will be invalidated. Some suppliers charge an insurance excess if the car is returned damaged, details of this can be found on your Pre-Paid Car Hire Voucher.

Documentation
Once your booking has been confirmed and payment received a Pre-Paid Car Voucher will be sent to you. This Pre-Paid Voucher must be presented when collecting your rental car. Car Hire Supermarket cannot be held responsible for rentals rejected or charged locally if a valid Voucher is not presented.

Driving Licences
All drivers must produce a full National licence written in the English alphabet (an International Driving Permit is required in some countries) which has been held for at least 1-3 years depending on the country of hire. It is the drivers’ responsibility to ensure that he/she had the appropriate driving licence. Any endorsements on the driver’s licence must be disclosed at the time of booking. No refunds will be given for unfulfilled rentals due to non-production of a valid driving licence or non-disclosed endorsements. Faxed or photocopied licences are not acceptable. US and Canadian licence holders cannot rent vehicles in the US and Canada.

Amendments
If you need to amend your booking, you need to notify us of your changes as soon as possible. We will do our best to accommodate your needs although any amendments cannot be guaranteed, if we are able to make the necessary changes, this may be subject to a £5 amendment fee.

Cancellations
Car Hire Supermarket levy a charge for cancellation of any booking you are unable to honour prior to your collection date (see below).
No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date.
All cancellations must be made either online via the “My Booking” section or in writing to either admin@carhiresupermarket.com or by fax on +44 (0)870 446 5 447

Cancellation charge

Vehicle type / suitability
We cannot guarantee a specific make or model of vehicle. The vehicle description on this site and on your voucher is for guidance only. If it becomes impossible to provide the type of car booked, a similar or upgraded car will be provided. Car Hire Supermarket cannot accept responsibility where a vehicle is not big enough to fit all passengers and luggage on arrival if full details were not given at the time of booking.

If you are dissatisfied with the standard of car received, you must notify our local car rental partner immediately and Car Hire Supermarket in writing within 28 days of your return. Failure to do so may result in any claims not being accepted or settled by Car Hire Supermarket.

Delivery and Collection
Collection of your hire car is normally at the airport or the local supplier’s office. In some locations, it may be possible to have your car delivered to your hotel, during normal working hours for a small fee which is payable locally. Full details of the address and time of delivery must be provided at the time of booking.

Out of hours’ charges
If you arrange to collect your hire car outside working hours there may be an out of hour’s fee payable, this will be quoted at the time of booking. This charge may apply to both the outbound and inbound flights. Please also note that should your flight be delayed, causing collection of the rental to fall within ‘out of hours’ times, this charge will still apply. Car Hire Supermarket can accept no responsibility there is no out of hours’ facility available and you are recommended to take out independent travel insurance.

Mechanical difficulties / Accidents
If you are dissatisfied with the standard of the vehicle upon collection or during the rental, you must report this to the car hire company immediately. It is difficult for Car Hire Supermarket to assess any issue raised regarding the standard of your rental after you have accepted the vehicle.
If your hire car has any mechanical difficulties or is involved in an accident, you must report this to the local supplier immediately. You must also notify the local police in the case of accidents and a signed police report obtained in addition to full details of any third parties involved. Authority to repair or replace the vehicle must be obtained from the local supplier whose name and address appears on your voucher and rental agreement. A check-in form should also be signed on return of the vehicle and copies of all rental documentation retained.
Failure to follow this procedure may invalidate your insurance cover and prejudice any claim for compensation.

Provision of vehicles
Our local car hire supplier can refuse to provide a vehicle to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such circumstances, your contract with us will terminate immediately, and no refund will be due.

Driving restrictions
Restrictions are applicable when crossing country and state borders. Please consult our reservations team at the time of booking as to whether border crossing is permitted and what, if any charges apply in respect of additional insurance which is payable locally. Please also mention your intentions to the car hire supplier when collecting your car.

Hire period
The price charged is based in the collection and return dates and times selected. No refunds are payable if the vehicle is collected late, returned early or voluntarily downgraded unless amended with us prior to your collection date. If you return the car later than stated on your voucher or extend the rental period after collecting your car, this will be chargeable locally at the supplier’s daily rate, which may be considerably higher than ours.

Customer Services
Car Hire Supermarket will try to resolve all complaints within 28 days of receiving full details in writing, although some complaints may take longer due to the nature of the issue and information provided. Complaints can only be considered by Car Hire Supermarket if received within 28 days of the end of the rental. Where a customer or travel agent receives a refund, goodwill gesture and/or compensation payment of a duplicated nature, from both Car Hire Supermarket and our local supplier, we reserve the right to recover such payments at any time within two calendar years of such an event.

Force Majeure
Car Hire Supermarket shall not be liable itself or vicariously through it’s local car hire supplier for either a failure to perform or delay in performing any of its obligations if and in so far as performance is delayed, hindered or prevented by force majeure which shall mean any event beyond the reasonable control of the party in question.

Losses
Car Hire Supermarket is responsible for losses you suffer as a result of us breaking this agreement if the losses are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by both you and us at the time our contract was formed and shall not exceed twice the invoiced price of the rental of the vehicle concerned provided that nothing in this clause shall limit Car Hire Supermarkets liability for death or personal injury caused by our negligence. Car Hire Supermarket is not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you or us (such as loss of profits or loss of opportunity).

Formation of contract
When we quote prices over the telephone or place products on our website we are inviting you to make an offer for their purchase either verbally of by pressing Book Now.
Car Hire Supermarket will then accept your offer when it has both received full payment and has sent you your Pre-Paid Voucher. Once done there is a binding contract between you and Car Hire Supermarket for the car hire.

General Conditions
The client acknowledges that in making a booking with Car Hire Supermarket he/she does so only on the basis of the material contained in our brochure, voucher and website. All other statements or representations are of no effect unless confirmed by us in writing.

Car Hire Supermarket acts as a broker for various independent rental companies in the countries in which we operate. All rentals will be subject to the law of the country in which it is supplied to you and for this reason you will be required to sign a rental agreement with the rental company that supplies the vehicle. You should satisfy yourself that you understand and agree to its terms and conditions as you will be subject to, and must comply with these terms and the local law.

Car Hire Supermarket cannot accept liability for any additional charges, which you accept and sign for locally. Furthermore, we will not accept responsibility for anyone driving under the influence of alcohol or drugs, parking/driving violations, causing wilful damage, off road driving, driving without due care and attention and dangerous driving. This list is not exclusive and the client will indemnify Car Hire Supermarket in respect of such claims.

We reserve the right to levy any government increase in sales taxes or changes in law, which results in additional cost after the confirmation of the reservation.

Cars and all offers are subject to availability and all information and prices are correct as at January 2005.